DECORVIXO WEBSITE AGREEMENT

Terms of Service

Welcome to Decorvixo. These Terms of Service govern your access to and use of our website, online store, products, and related services. By visiting our website or placing an order, you agree to be bound by these Terms of Service and the policies referenced in them.

1. Acceptance of These Terms

These Terms of Service apply to all visitors, customers, and other individuals who access or use the Decorvixo website.

By accessing our website, browsing our products, creating an account where available, or placing an order, you acknowledge that you have read and understood these Terms of Service and agree to comply with them.

These Terms should be read together with our Privacy Policy, Returns & Refunds Policy, and Shipping Policy, where applicable. Those policies provide additional information about specific aspects of your shopping experience.

If any provision of these Terms conflicts with a mandatory consumer protection requirement, the applicable legal requirement will prevail to the extent of the conflict.

2. Eligibility and Website Use

By using our website or placing an order, you represent that you have the legal capacity to enter into a binding agreement under applicable law.

You agree to use our website only for lawful purposes and in a manner that does not infringe upon the rights of others or interfere with the operation, security, or availability of our services.

You must not:

• Use our website for fraudulent, deceptive, or unlawful activities.
• Attempt to gain unauthorized access to our website, systems, or other users' information.
• Transmit malicious software, viruses, or harmful code.
• Interfere with website functionality, security, or normal operation.
• Copy, reproduce, scrape, or commercially exploit website content without appropriate authorization.
• Submit false, misleading, or fraudulent order or account information.
• Use our products, website, or services in violation of applicable laws or regulations.

3. Products and Product Descriptions

Decorvixo offers furniture and home-related products through its online store. We make reasonable efforts to present product descriptions, images, dimensions, materials, colors, and other product details as accurately as possible.

However, certain variations may occur due to screen settings, lighting conditions, photography, manufacturing processes, or the natural characteristics of materials.

Nothing in this section limits your rights if a product is materially different from its description, defective, or otherwise fails to meet applicable legal requirements.

4. Prices, Currency, and Product Availability

Product prices and applicable charges are displayed on the relevant product pages or during checkout.

All applicable taxes and related charges are included in the product prices. Customers are not required to pay additional taxes, duties, or related charges upon delivery.

The currency displayed at checkout will determine the amount charged for your order. Please review the final order total and currency before completing your purchase.

We make reasonable efforts to keep product prices, descriptions, and availability information accurate. However, product availability may change, and products may become unavailable without prior notice.

If a product becomes unavailable after you place an order, we will contact you regarding the available options, which may include cancellation and an applicable refund.

If a pricing or listing error is identified, we will take reasonable steps to address it and communicate with affected customers where appropriate. Nothing in this section permits us to disregard an accepted order or applicable consumer protection requirements.

5. Orders and Order Acceptance

When you submit an order through our website, you are making a purchase request for the selected products at the prices and under the conditions displayed during checkout.

An automated order confirmation or acknowledgment indicates that we have received your order. It does not necessarily mean that the order has been finally accepted or shipped.

Order acceptance and fulfillment remain subject to applicable product availability, payment authorization, order verification, and other legitimate processing requirements.

We may contact you if additional information is reasonably necessary to verify or process an order.

If we cannot fulfill an order, we will notify you and arrange an appropriate cancellation and refund where payment has been collected.

Please ensure that your shipping address, email address, telephone number, and order details are accurate before submitting your purchase.

6. Payment and Transaction Security

Customers must provide accurate and complete payment information when placing an order.

Payments are handled through the payment methods and payment service providers made available during checkout.

By submitting payment information, you authorize the applicable payment processing necessary to complete your transaction, subject to the terms and requirements of the relevant payment provider.

We may receive transaction information necessary to verify payment status, process orders, handle refunds, and provide customer support.

If a payment is declined, unauthorized, or cannot be verified, order processing may be delayed or the order may not be fulfilled. We will handle such situations in accordance with applicable law and the circumstances of the transaction.

7. Shipping and Delivery

Decorvixo currently provides shipping services to customers within the United States.

Processing time refers to the time needed to prepare an order before shipment. Delivery time refers to the estimated transportation period after shipment.

Furniture and oversized products may require additional handling and transportation arrangements. Delivery estimates may be affected by carrier operations, weather conditions, transportation disruptions, or other circumstances beyond our reasonable control.

We will make reasonable efforts to fulfill orders within the stated shipping estimates. If we cannot ship within the promised period, we will provide the applicable delay notice and options to accept the delay or cancel the order for a refund, as required by law.

For more information about shipping arrangements, please refer to our Shipping Policy.

8. Order Changes and Cancellations

If you need to modify or cancel an order, please contact us as soon as possible at lumexa@decorvixo.com.

Requests received before shipment may be reviewed for possible changes or cancellation.

Once an order has been shipped or handed over to the carrier, it may no longer be possible to change or stop the shipment. In such cases, our Returns & Refunds Policy will apply.

If Decorvixo is unable to ship an order within the applicable promised period, we will provide the required notice and allow you to choose between accepting a permitted delay or canceling for a refund.

Any cancellation or refund will be handled in accordance with our Returns & Refunds Policy and applicable consumer protection laws.

9. Returns, Refunds, and Exchanges

We want you to be satisfied with your Decorvixo purchase. Eligible products may be returned within 14 days of delivery under our voluntary 14-day return policy, subject to the conditions described in our Returns & Refunds Policy.

If you wish to return an item, please contact our customer service team before arranging the return, especially when dealing with large furniture or oversized products.

Returned items should be handled and packaged carefully, including their original components and accessories where reasonably possible.

Approved refunds will generally be issued to the original payment method. Refund processing, delivery-related reimbursement, and other applicable details are explained in our Returns & Refunds Policy.

Nothing in these Terms limits any mandatory return, refund, replacement, or other remedy available to you under applicable law.

10. Damaged, Defective, or Incorrect Products

If an item arrives damaged, defective, incomplete, or materially different from the product you ordered, please contact our customer service team.

To help us review the issue, please provide your order number, a description of the problem, and clear photographs of the product and its packaging where relevant.

For furniture products, please retain the affected components and packaging where reasonably possible until the matter has been reviewed.

After reviewing your request, we will work with you to determine an appropriate resolution, which may include a replacement, refund, or another remedy available under applicable law.

Please refer to our Returns & Refunds Policy for additional information about damaged or incorrect deliveries.

11. Product Care, Assembly, and Safe Use

Furniture products should be assembled, installed, maintained, and used according to the instructions and product information supplied with the item.

Customers should take appropriate care when handling, moving, assembling, or installing furniture, particularly large or heavy products.

Where relevant, ensure that furniture is placed on a suitable surface and used in accordance with its intended purpose and stated specifications.

Improper assembly, misuse, unauthorized modification, or failure to follow product instructions may cause damage or safety risks.

This section does not exclude responsibility for product defects or safety issues where such responsibility cannot legally be excluded or limited.

12. Intellectual Property

Unless otherwise indicated, the content available on the Decorvixo website, including text, graphics, product descriptions, photographs, page layouts, logos, designs, and other website materials, is owned by or used with authorization by the relevant rights holders.

Such content is protected by applicable intellectual property laws.

You may access and use website content for personal, non-commercial shopping and informational purposes.

Without prior written authorization from the relevant rights holder, you may not reproduce, distribute, modify, publish, publicly display, commercially exploit, or create derivative works from protected website materials.

Nothing in these Terms transfers ownership of any intellectual property rights to you.

13. Customer Communications and Submitted Content

When you contact us, submit a review, provide feedback, or send other content through our website or communication channels, you are responsible for ensuring that the information you provide is accurate and lawful.

You must not submit content that is unlawful, fraudulent, defamatory, misleading, threatening, abusive, or that infringes the rights of another person.

Information you provide in customer service communications may be used to respond to your inquiry, process your order, investigate a product issue, and maintain relevant business records in accordance with our Privacy Policy.

We do not claim ownership of your personal communications merely because you send them to us. Any use of customer reviews, photographs, or other submitted content beyond responding to your request will be subject to applicable rights, permissions, and laws.

14. Third-Party Services and External Links

Our website may provide access to third-party websites, applications, payment services, shipping services, or other external tools.

These services may be governed by separate terms, privacy policies, and operating procedures established by their respective providers.

Decorvixo does not control all third-party websites or services and is not responsible for their independent content, policies, availability, or practices.

Your use of third-party services is subject to the applicable terms and conditions of those providers. We encourage you to review their policies before using their services or providing personal information.

15. Privacy and Personal Information

Your use of our website may involve the collection and processing of personal information.

Our handling of personal information is described in our Privacy Policy, which explains the types of information we may collect, how it may be used, and the circumstances in which it may be shared.

By using our website, you acknowledge that you have had the opportunity to review our Privacy Policy. Any consent required for specific data processing activities will be obtained separately where required by applicable law.

16. Website Availability and Technical Issues

We make reasonable efforts to keep our website accessible and functioning properly. However, uninterrupted availability cannot be guaranteed.

Website access may occasionally be affected by maintenance, updates, technical problems, network interruptions, security measures, or circumstances outside our reasonable control.

We may update, modify, suspend, or discontinue certain website features when reasonably necessary for maintenance, security, operational improvements, or other legitimate business purposes.

We will not use this section to avoid obligations relating to orders already accepted or consumer rights that apply under applicable law.

17. Disclaimers and Consumer Protection

We make reasonable efforts to provide accurate website information and reliable shopping services. However, we cannot guarantee that every website feature, product listing, or technical service will always be available without interruption or error.

To the extent permitted by applicable law, website services are provided subject to their actual availability and functionality.

Nothing in these Terms is intended to exclude or restrict any implied warranty, statutory protection, consumer guarantee, or other legal right that cannot lawfully be excluded or restricted.

If applicable law provides you with rights or remedies that are more protective than a provision in these Terms, those mandatory rights and remedies will continue to apply.

18. Limitation of Liability

To the extent permitted by applicable law, Decorvixo will not be responsible for losses arising solely from circumstances beyond its reasonable control, including certain external network interruptions, third-party service disruptions, or events that could not reasonably have been prevented.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

In particular, these Terms do not exclude liability for fraud, intentional misconduct, or other liability that cannot legally be excluded or limited.

Any limitation of liability will apply only to the extent legally permitted and will not remove mandatory consumer rights or remedies.

19. Indemnification

To the extent permitted by applicable law, you are responsible for losses or claims arising directly from your unlawful use of our website, your intentional misconduct, or your infringement of another person's legal rights.

Nothing in this section requires you to indemnify Decorvixo for losses caused by our own unlawful conduct or liability that cannot legally be transferred to you.

20. Force Majeure

Certain circumstances beyond reasonable control may affect the performance or availability of our services, including severe weather, natural disasters, transportation disruptions, public emergencies, labor disruptions, government actions, or major infrastructure failures.

Where such circumstances affect an order or delivery, we will make reasonable efforts to communicate relevant information and provide appropriate options.

This provision does not remove any cancellation, refund, or other rights that apply under mandatory consumer protection laws.

21. Governing Law and Applicable Rights

These Terms are intended to be interpreted consistently with applicable laws and regulations.

Because Decorvixo serves customers in the United States, mandatory federal and applicable state consumer protection laws may apply to transactions and website activities.

Nothing in these Terms is intended to deprive consumers of protections available under the laws that apply to their transactions or place of residence.

Any dispute concerning these Terms will be addressed in accordance with applicable law and the rights available to the parties under that law.

22. Severability and No Waiver

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable under applicable law, that provision will be interpreted or limited to the minimum extent necessary, where legally permitted.

The remaining provisions will continue to apply to the extent they can lawfully remain effective.

Our failure to enforce a particular provision on one occasion does not automatically constitute a waiver of our ability to enforce that provision in the future.

23. Changes to These Terms

We may revise these Terms of Service from time to time to reflect changes in our business operations, products, website features, or applicable legal requirements.

Updated terms will be made available on this page.

Your continued use of the website after updated terms become effective constitutes acceptance of the revised terms only to the extent permitted by applicable law.

Changes will not retroactively remove rights or remedies that have already accrued or otherwise affect existing obligations where applicable law prohibits such changes.

24. Contact Us

If you have questions about these Terms of Service, your order, product information, shipping arrangements, or any other aspect of our website, please contact our customer service team.

Thank you for choosing Decorvixo. We appreciate your trust and look forward to making your home shopping experience comfortable and enjoyable.

DECORVIXO

Thoughtfully Chosen. Beautifully Lived.