YOUR ORDER, EVERY STEP OF THE WAY

Order Tracking

Thank you for shopping with Decorvixo! We understand how exciting it is to look forward to your new furniture and home essentials. This page provides helpful information about order processing, shipment, delivery estimates, and tracking assistance.

Whether you have recently placed an order or are waiting for your purchase to arrive, we are here to help you stay informed throughout the delivery process.

Need Help Tracking Your Order?
Contact us at lumexa@decorvixo.com with your order number, and our customer service team can assist with your inquiry.

1. Order Processing and Delivery Timeline

Every order goes through a preparation stage before shipment. Please review the following estimated timeframes to understand how your order progresses.

ORDER PROCESSING

1–3 Days

Time required to prepare your order before shipment.

ESTIMATED DELIVERY

5–15 Days

Estimated delivery time after your order has been shipped.

Order processing and transportation are separate stages. The 1–3-day processing period takes place before shipment, while the estimated 5–15-day delivery period begins after shipment.

Delivery estimates are general timeframes and may vary depending on the destination, transportation conditions, and other circumstances.

2. Understanding Your Order Journey

Your purchase generally moves through several stages, from order submission to final delivery.

STAGE 01

Order Placed

Your order has been submitted successfully. Please review your order confirmation information to ensure that your purchase details are correct.

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STAGE 02

Order Processing

Your order enters the preparation stage. Processing generally takes 1–3 days before shipment.

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STAGE 03

Shipped

Your order has entered the transportation stage. If tracking information is provided for your shipment, you can use it to follow the available delivery updates.

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STAGE 04

Delivered

Your order has reached its delivery destination. Please check the received items and their condition after delivery.

3. How to Get Order Tracking Assistance

If you have questions about your shipment or need help checking your order status, our customer service team is available to assist you.

Step 1 – Prepare Your Order Details

Locate your order number and the name or email address associated with your purchase.

Step 2 – Contact Our Team

Send your inquiry to lumexa@decorvixo.com and include your order number.

Step 3 – Receive Assistance

Our customer service team can help review your inquiry and provide available information about your order and delivery status.

For a quicker review, please provide a clear description of your question and any relevant order information.

4. Understanding Tracking Updates

When shipment tracking information is available, the displayed status can help you understand the current stage of your delivery.

Shipment Information Received

Shipment details have been registered in the tracking system. This does not necessarily mean that the package has already completed its first transportation scan.

In Transit

The shipment is moving through the transportation process toward its destination.

Out for Delivery

The shipment has entered the final delivery stage and is being prepared for delivery to the destination address.

Delivered

The tracking system indicates that the shipment has been marked as delivered. Please check your delivery location and contact us if you cannot locate your order.

Tracking Update Unavailable

Tracking details may not appear immediately or may remain unchanged for a period while shipment information is being updated. If you have concerns, please contact our team for assistance.

5. Tracking Information Is Not Updating

It is possible for tracking information to remain unchanged temporarily during transportation.

This may happen when shipment information is being updated or when a package is moving between transportation stages.

If your tracking information is unavailable or does not appear to change, we recommend checking it again later.

If you continue to have concerns, contact our customer service team with your order number so we can assist with reviewing the available shipment information.

Please Note: A temporary lack of tracking updates does not necessarily mean that your order has been lost or stopped in transit.

6. Tracking Furniture and Large Items

Some furniture and larger home products may require additional handling and transportation arrangements.

Depending on the product and shipment arrangement, an order may contain multiple packages or components. As a result, different packages from the same order may not arrive at exactly the same time.

If you receive only part of an order, please contact us with your order number and details of the items received.

We will review the available information and assist you with your inquiry.

7. What to Do If Your Order Is Delayed

Although we make reasonable efforts to meet the estimated delivery timeframe, unexpected circumstances may affect transportation and delivery.

Possible factors include:

Severe weather conditions.
Transportation or logistical disruptions.
Unexpected handling requirements.
Other circumstances beyond reasonable control.

If your order appears to be delayed beyond the estimated delivery period, please contact us and provide your order number.

We will review the available information and provide assistance in accordance with applicable requirements and our store policies.

8. What If Your Order Shows as Delivered but You Cannot Find It?

If the tracking information indicates that your order has been delivered but you have not received it, we recommend checking the following:

Confirm that the shipping address provided during checkout is correct.
Check the usual delivery areas around your property.
Check whether someone at your address has accepted the package.
Review any available delivery information associated with your shipment.

If you are still unable to locate your order, contact our customer service team as soon as possible.

Please include your order number and a description of the situation so that we can help review your inquiry.

9. Missing, Damaged, or Incorrect Items

We want your Decorvixo order to arrive in satisfactory condition and match the products you purchased.

If your package arrives damaged, contains incorrect products, or appears to be missing items, please contact us for assistance.

When contacting us, please provide:

Your order number.
The name or description of the affected product.
A brief explanation of the issue.
Photographs of the product or packaging, where applicable.

We will review your inquiry and help determine an appropriate resolution. For additional information, please refer to our Returns & Refunds Policy.

10. Frequently Asked Questions

How long does order processing take?

Order processing generally takes 1–3 days before shipment.

How long does delivery take?

The estimated delivery time is 5–15 days after shipment.

Why has my tracking information not updated?

Tracking updates may take time to appear while shipment information is being processed or transportation scans are being updated. Contact us if you need assistance.

Can different packages from one order arrive separately?

Yes. Depending on the product and shipping arrangements, different packages from the same order may arrive at different times.

What should I do if I cannot find my delivered package?

Check your shipping address and usual delivery areas first. If the package is still missing, contact us with your order number.

Who should I contact about my order?

You can reach our customer service team at lumexa@decorvixo.com for assistance with your order and delivery questions.