DECORVIXO CUSTOMER CARE

Returns & Refunds Policy

At Decorvixo, your satisfaction matters to us. We want you to feel confident when choosing furniture and home essentials for your space. This policy explains how returns, refunds, exchanges, order cancellations, and damaged-item requests are handled.

1. 14-Day Returns & Right of Withdrawal

We offer a voluntary 14-day return and withdrawal policy to provide our customers with additional peace of mind when shopping with Decorvixo.

You may notify us of your decision to withdraw from your purchase within 14 days from the date you or a designated recipient (other than the carrier) receives the product.

You do not need to provide a reason for exercising this voluntary return right. We will accept eligible return requests submitted within the applicable 14-day period.

Once you have notified us of your decision to withdraw, you must send the goods back within 14 days of communicating that decision to us.

For furniture and other large items, please contact our customer service team before arranging the return so that the appropriate return instructions can be provided.

2. Return Eligibility & Conditions

To help ensure that returned furniture and home products can be properly inspected, please observe the following conditions:

• Products should be returned in their original condition, without damage caused by improper use or handling.
• Where reasonably possible, items should include their original packaging, protective materials, accessories, hardware, and assembly components.
• Furniture should not show signs of excessive use, unauthorized modification, or avoidable damage after delivery.
• All parts and components originally supplied with the product should be included in the return.
• Please take appropriate care when disassembling and repacking furniture to prevent damage during return transportation.

If an item has been damaged, is defective, or does not match the product description, please contact us. Such cases will be reviewed separately and handled in accordance with applicable consumer protection laws.

3. How to Request a Return

To initiate a return, please contact our customer service team at lumexa@decorvixo.com.

4. Damaged, Defective, or Incorrect Items

We take product quality and delivery care seriously. If your furniture or home product arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as reasonably possible.

To help us investigate and resolve the issue, please provide:

• Your order number.
• A description of the issue.
• Clear photographs of the affected product.
• Photographs of the outer packaging and shipping damage, where applicable.

After reviewing the information, we will work with you to determine an appropriate resolution, which may include a replacement, refund, or another suitable remedy in accordance with applicable law.

Please do not discard damaged packaging or affected components before the issue has been reviewed, where reasonably possible.

5. Refund Policy & Processing Time

Once your return has been received or acceptable proof of return shipment has been provided, we will review the return and process the applicable refund.

If you withdraw from your purchase under this policy, we will reimburse all payments received from you, including the cost of the least expensive standard delivery option offered for the original order, where applicable.

If you selected a more expensive delivery option, we will only reimburse the amount equivalent to the least expensive standard delivery option. Any additional amount paid for an upgraded delivery service is not included in this standard delivery reimbursement.

We will issue the reimbursement without undue delay and no later than 14 days after the date we are informed of your decision to withdraw from the purchase.

However, we may withhold the reimbursement until we have received the returned goods or you have provided proof that the goods have been shipped back, whichever occurs first.

The 5–10-day bank processing period is an external payment-provider processing estimate and does not extend our obligation to issue the refund within the applicable refund period.

6. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible at lumexa@decorvixo.com and include your order number.

Cancellation requests received before an order has been shipped can be reviewed for cancellation. Once a cancellation is confirmed, the applicable refund will be processed to the original payment method.

If your order has already been shipped or handed over to the carrier, it may no longer be possible to stop the shipment. In this situation, please contact our customer service team for return instructions after delivery.

For large furniture orders, cancellation availability may depend on the fulfillment and shipping status of the order at the time your request is received.

7. Shipping & Delivery Information

Decorvixo currently provides shipping services to customers within the United States.

Processing time refers to the time required to prepare an order before shipment. Delivery time refers to the estimated transit period after shipment.

Furniture and oversized products may require additional handling and transportation arrangements. Delivery estimates are provided as general estimates and may be affected by carrier operations, weather conditions, or other circumstances beyond our control.

All applicable taxes and related charges are included in the product prices. You do not need to pay any additional taxes, duties, or related fees upon delivery.

8. Product Quality & Consumer Rights

We strive to ensure that every furniture and home product offered by Decorvixo meets reasonable expectations for quality, appearance, and functionality.

Please note that slight variations in color, texture, grain, or finish may occur due to natural material characteristics, manufacturing processes, and differences in display settings.

Such ordinary variations do not automatically constitute a product defect. However, this does not affect your rights if an item is materially different from its description or is defective.

Nothing in this policy is intended to exclude, restrict, or replace any consumer rights or remedies that cannot legally be waived under applicable federal or state laws.

9. Withdrawal Form

If you wish to exercise your voluntary 14-day right of withdrawal, you may use the following form and send it to our customer service email address.

10. Contact Us

If you have any questions regarding returns, refunds, damaged products, order cancellations, or delivery arrangements, our customer service team will be happy to assist you.

We appreciate your trust in Decorvixo and thank you for choosing us to be part of your home.

DECORVIXO

Thoughtfully Chosen. Beautifully Lived.