DECORVIXO DELIVERY INFORMATION

Shipping Policy

At Decorvixo, we want your furniture and home essentials to reach you through a smooth and convenient delivery experience. This Shipping Policy explains our shipping coverage, order processing times, estimated delivery times, shipping fees, and important delivery information for customers in the United States.

1. Shipping Destinations

Decorvixo currently provides shipping services to customers within the United States.

When placing an order, please ensure that your shipping address and contact information are complete and accurate so that your order can be processed and delivered correctly.

Shipping availability and applicable delivery arrangements are determined by the shipping information available during checkout.

2. Order Processing Time

After an order is successfully submitted, it enters our order processing stage. Processing generally takes 1–3 days.

During this period, your order information is reviewed and the purchased products are prepared for shipment.

Please note that order processing time is separate from delivery time. The processing period covers preparation before shipment and should not be confused with the transportation period.

Once your order has been shipped, it will enter the delivery stage.

3. Estimated Delivery Time

After your order has been processed and shipped, the estimated delivery time is 5–15 days.

Delivery estimates are provided as general timeframes and may vary depending on the destination and transportation conditions.

Furniture and oversized home products may require additional handling and transportation arrangements. These factors may affect the time needed for delivery.

We make reasonable efforts to ensure that orders are delivered within the estimated timeframe. However, an estimated delivery period is not an unconditional guarantee of arrival on a specific date.

4. Shipping Fees

Decorvixo offers free shipping on qualifying orders. The shipping fee is determined by the total order value.

Orders with a total value below €119.99 are subject to a shipping fee of €3.99.

The applicable shipping fee will be reflected in your order total during checkout before you complete your purchase.

5. Taxes and Additional Charges

All applicable taxes and related charges are included in the product prices displayed on our website.

You do not need to pay any additional taxes, duties, or related fees upon delivery.

The shipping fee, if applicable, will be displayed during checkout so that you can review the total amount before placing your order.

6. Furniture and Large Item Deliveries

Furniture products and larger home items may require additional care during preparation, handling, and transportation.

Depending on the product, an order may include multiple components or packages. Different packages associated with the same order may not necessarily arrive at the same time.

We recommend that customers review product dimensions and available product information before placing an order to ensure that the selected furniture is suitable for their intended space.

Please also consider the available space for receiving and handling larger furniture items at your delivery address.

7. Shipping Address and Order Information

Please carefully review your shipping information before completing your purchase.

To help avoid delivery issues, please ensure that the following information is accurate:

• Full recipient name.
• Complete shipping address.
• Correct city, state, and ZIP code.
• Valid contact information.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible at lumexa@decorvixo.com.

Address changes may not be possible once an order has been shipped or entered the delivery process.

8. Delivery Delays

Although we make reasonable efforts to meet our estimated delivery times, certain circumstances may cause delays.

Possible factors include:

• Severe weather conditions.
• Transportation or logistical disruptions.
• Unexpected handling or processing requirements.
• Public emergencies or other circumstances beyond reasonable control.

If a delay affects your order, we will make reasonable efforts to provide relevant information and assist you.

If we cannot ship your order within the applicable promised period, we will provide the required notice and options in accordance with applicable consumer protection laws.

9. Missing, Damaged, or Incorrect Deliveries

We want every order to arrive in satisfactory condition and match the products purchased.

If your order is missing, arrives with visible damage, contains incorrect items, or has other delivery-related issues, please contact our customer service team.

To help us review the situation, please provide:

• Your order number.
• A description of the delivery issue.
• Photographs of damaged products or packaging, where applicable.
• Any other relevant information about the order.

We will review the information and work with you to determine an appropriate resolution.

For additional details about damaged products, replacements, and refunds, please refer to our Returns & Refunds Policy.

10. Order Changes and Cancellations

If you need to change your order or cancel a purchase, please contact us as soon as possible.

Requests received before shipment may be reviewed for possible changes or cancellation.

Once an order has been shipped or handed over for delivery, it may no longer be possible to modify or stop the shipment.

For additional information about cancellation and refund procedures, please review our Returns & Refunds Policy.

11. Contact Us

If you have questions about shipping fees, order processing, delivery estimates, shipping addresses, or a delivery issue, our customer service team will be happy to assist you.

Thank you for choosing Decorvixo. We appreciate your trust and look forward to delivering products that make your home feel more comfortable and beautiful.

DECORVIXO

Thoughtfully Chosen. Beautifully Lived.