A SIMPLE GUIDE TO SHOPPING WITH US

Shopping Guide

Welcome to Decorvixo! Discover a convenient way to shop for furniture, home essentials, outdoor products, creative supplies, pet accessories, and travel essentials.

Whether you are refreshing your living space, organizing your home, exploring a new hobby, or preparing for your next journey, this guide will help you navigate your shopping experience from product discovery to delivery.

Shopping Made Simple
Explore our collections, review product details, complete your order, and enjoy a convenient shopping experience with Decorvixo.

1. Explore Our Collections

Start by browsing our product categories. Decorvixo brings together different collections to help you find products that suit your home, interests, and everyday lifestyle.

Furniture & Home Decor

Explore furniture and decorative products for your living room, bedroom, and other spaces. Consider your room dimensions, preferred style, available space, and intended use when choosing furniture.

Outdoor & Garden

Discover products for outdoor spaces, gardens, and patios. Consider the available area, intended environment, and product specifications before making your selection.

Bedding & Home Textiles

Find bedding and textile essentials to complement your bedroom and living spaces. Review available dimensions, materials, and product details to choose items that suit your preferences.

Arts & Crafts

Explore creative products for hobbies, DIY projects, and personal expression. Check the product descriptions and included components to understand what each item offers.

Pet Supplies

Browse products for pets and everyday pet care. Consider your pet's size, needs, and the intended use of each product when reviewing your options.

Travel & Luggage

Discover travel and luggage essentials for everyday organization and journeys. Review product dimensions, storage capacity, and other available specifications before purchasing.

2. How to Choose the Right Product

Choosing the right product starts with understanding your needs. Before placing an order, we recommend reviewing the following details.

Check Product Dimensions

For furniture, garden products, and luggage, carefully review the listed length, width, height, and other available measurements. Make sure the product fits your intended space or storage area.

Review Materials and Specifications

Read the product description to understand the materials, features, components, and specifications provided for each item.

Consider Your Intended Use

Think about where and how you plan to use the product. A clear understanding of your needs can help you select an item that better matches your lifestyle.

Compare Available Options

Review the available product variations, colors, sizes, and other options where provided before making your final decision.

3. How to Place an Order

Shopping at Decorvixo is designed to be straightforward. Follow these steps to complete your purchase.

STEP 01

Browse Our Products

Explore the different collections and select the products you are interested in purchasing.

STEP 02

Review Product Details

Check the product description, dimensions, specifications, available options, and displayed price before adding an item to your shopping cart.

STEP 03

Review Your Shopping Cart

Confirm your selected products, quantities, and applicable shipping fees. Make any necessary changes before proceeding to checkout.

STEP 04

Enter Your Information

Provide your shipping details and the information required during checkout. Please ensure that your name, address, email, and other requested details are accurate.

STEP 05

Review Payment and Order Total

Check your order summary, shipping fee, displayed currency, and total amount before submitting your purchase.

STEP 06

Complete Your Purchase

Follow the checkout instructions to submit your order. After submission, review the order confirmation information for your purchase details.

4. Shipping Fees and Delivery

Decorvixo provides shipping services within the United States. Before completing your purchase, please review the following shipping information.

ORDER PROCESSING TIME

1–3 Days

Time needed to prepare your order before shipment.

ESTIMATED DELIVERY TIME

5–15 Days

Estimated transportation period after shipment.

Shipping Fees

Order Value	Shipping Fee
€119.99 or more	FREE
Below €119.99	€3.99

Orders totaling €119.99 or more qualify for free shipping. Orders below €119.99 are subject to a €3.99 shipping fee.

All applicable taxes and related charges are included in product prices. You do not need to pay any additional taxes, duties, or related fees upon delivery.

Delivery estimates are general timeframes and may vary depending on transportation conditions and other circumstances. For complete details, please refer to our Shipping Policy.

5. Payment and Order Confirmation

Please review your order information carefully before completing payment.

The available payment methods and applicable transaction details will be displayed during checkout.

After submitting your order, check your order confirmation information to ensure that the selected products and shipping details are correct.

An order acknowledgment confirms that your order information has been received. Final order acceptance and fulfillment remain subject to the applicable order processing and verification requirements.

If you notice an error or have a question about your purchase, please contact us as soon as possible and provide your order number.

6. Important Tips for Furniture Purchases

Furniture purchases often require more planning than smaller everyday items. To help you choose with confidence, we recommend considering the following points before placing your order.

Measure Your Space

Measure the intended placement area before purchasing. Consider the product's full dimensions and the surrounding space needed for comfortable use.

Check Access and Clearance

For larger furniture, consider doorways, hallways, stairways, elevators, and other access points that may affect how the item can be brought into your space.

Review Assembly Information

Check whether the product requires assembly and review any available instructions, components, and installation details.

Consider Materials and Finishes

Review the listed materials and finishes. Natural grain, texture, and color may vary slightly depending on the material and display settings.

7. Returns and Refunds

We want you to feel confident when shopping with Decorvixo. Eligible purchases may be returned within 14 days of delivery under our voluntary 14-day return policy.

If you decide that a product is not right for you, you may request a return without providing a reason, subject to the applicable return conditions.

If a product arrives damaged, defective, incomplete, or incorrect, please contact our customer service team for assistance.

Refund Processing Time

Approved refunds are processed within 3–5 days. Depending on your bank, card issuer, or payment provider, the funds may take approximately 5–10 additional days to appear in your account.

To start a return, contact us at lumexa@decorvixo.com and include your order number and relevant product details.

For full eligibility requirements, refund procedures, and withdrawal information, please review our Returns & Refunds Policy.

8. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

Requests received before shipment may be reviewed for possible changes or cancellation.

Once an order has been shipped or handed over for delivery, changes may no longer be possible.

For more information about cancellation procedures and applicable refunds, please refer to our Returns & Refunds Policy.

9. Need Help with Your Purchase?

If you have questions about product specifications, order details, payments, shipping, or returns, our customer service team is available to assist you.

For order-related inquiries, including your order number in your message can help us understand your request more easily.

Decorvixo Customer Service

Email:
lumexa@decorvixo.com

Phone:
+81 (801) 522 95 18

Business Address:
2312-4 Hantsuchi, Kajiki-cho,
Aira-shi, Kagoshima 899-5231, Japan

Customer Service Hours:
Monday – Friday: 9:00 AM – 5:00 PM (JST)

YOUR HOME. YOUR STYLE. YOUR EVERYDAY.