Contact information
WE'RE HERE TO HELP
Contact Us
At Decorvixo, we believe that a comfortable home begins with thoughtful choices and a pleasant shopping experience. Whether you have a question about our furniture, need assistance with an order, or would like information about shipping and returns, our customer service team is here to help.
We're Happy to Hear from You
Please contact us using the official contact details below. We appreciate your questions, feedback, and continued support.
1. Customer Service Contact Details
For questions, requests, or assistance related to Decorvixo, please use the following official contact information.
OFFICIAL BRAND
Decorvixo
CUSTOMER SERVICE EMAIL
For order inquiries, product questions, returns, refunds, and general assistance.
CONTACT PHONE
+81 (801) 522 95 18
BUSINESS ADDRESS
2312-4 Hantsuchi, Kajiki-cho,
Aira-shi, Kagoshima 899-5231,
Japan
2. Customer Service Hours
Our customer service team is available during the following business hours to assist with your questions and requests.
SERVICE HOURS
Monday – Friday
9:00 AM – 5:00 PM
Japan Standard Time (JST)
Please consider the time difference between Japan and the United States when contacting us. Messages received outside our stated service hours will be handled during the next available business hours.
3. How We Can Help
Our customer service team can assist you with questions and requests related to your Decorvixo shopping experience.
Order Inquiries
Questions about order details, purchase information, order status, and order-related assistance.
Product Information
Questions about furniture products, product descriptions, dimensions, materials, and other available specifications.
Shipping and Delivery
Questions about order processing, estimated delivery times, shipping fees, and delivery-related concerns.
Returns and Refunds
Assistance with eligible returns, refund requests, order cancellations, damaged products, and incorrect deliveries.
General Feedback
Suggestions, comments, and other questions about your experience with Decorvixo.
4. Contact Us About an Order
If you are contacting us about an existing order, including the relevant information in your message will help us understand your request.
Where applicable, please provide:
- Your order number.
- The name associated with the order.
- The product name or relevant item details.
- A clear description of your question or concern.
- Photographs or supporting information, if relevant to the issue.
Please avoid including sensitive payment information, passwords, or other confidential financial details in your email.
5. Our Commitment to Customer Care
At Decorvixo, we value clear communication, thoughtful service, and a positive shopping experience.
We aim to provide helpful information and appropriate assistance with questions about our furniture and home products.
Whether you are exploring our collection, checking on an order, or requesting help after delivery, we appreciate the opportunity to assist you.
Thank you for giving us the opportunity to serve you and for making Decorvixo part of your home.
GET IN TOUCH
We're Here for You
For any questions or assistance, please reach out to our customer service team.
DECORVIXO
Thoughtfully Chosen. Beautifully Lived.